Return Policy

Livewell would like you to be delighted with your purchase. If for any reason you are not delighted, please notify Livewell within 14 days of receipt of your order, by sending an email to or calling (800) 674-8412. For a full refund, less any original shipping costs if applicable, the item must be returned in its original condition. We accept unworn, undamaged, or defective product only.

We ask that you please notify us via email to once the return has been sent so that we can expect your package. Returns that are sent without our prior knowledge cannot be accepted.

There is a 7-day exchange policy for Livewell jewelry purchased at a retail outlet; you may also exchange for Livewell credit. We do not offer refunds for in-store jewelry purchases.