Free Shipping Policy and Methods

Free Shipping

Please note that the 'Free Shipping' promotion is only available for orders shipping within the continental United States, and cannot be applied on International shipments. The flat-rate shipping fee for all International and Canadian shipments includes all applicable Customs fees.

Shipping Methods & Policies 

Depending on the value of the shipment, your order will ship via USPS Priority Mail, Fedex Ground, Fedex Express, UPS Ground or UPS Express. You will receive your tracking number once your order has shipped.

Unless otherwise requested, we do not include "Signature Required" on the shipment so that you are not required to be home to accept the package. If you would like to request Signature Required on your shipment please email hiya@livewell.design.

Please note that we are not responsible for items that show as 'delivered' by the carrier, but that the recipient states have not arrived. In the event that this occurs, we will work with the carrier to try and locate the package. If it cannot be located, we will put in a claim with the carrier and ship a replacement only once the claim has been resolved. Please note that this process may take up to 10 business days.